dwilton ([info]dwilton) wrote,
@ 2008-01-26 14:17:00
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If these things come in threes, I'm getting worried
Last night, as I was relaxing in a bath, Claire came in to let me know I was to call Mastercard Security, urgently. This is not a very good sign. So after I called, and waited for quite a while on hold, I talked to the security representative. It seems that there were a couple of purchases on my account that day that raised some flags for them. These were a purchase of about $30 at asiachi.com, and airline tickets to Italy. Not surprise anyone, but I'm not going to Italy anytime soon. It seems that my account had somehow been hacked. Those were the only bad purchases, and Mastercard has absolved me of any responsibility for these purchases. The question becomes, how did whoever had my info, get it? I still have my card, and my only purchases recently were Ticketmaster and Chapters, both online (so if you bought from them, check your account). Either those sites got hacked, or BMO Mastercard did. I'm inclined to think it was BMO, because there isn't anything necessarily out of place in the purchases. I've bought from other online sources, and bought many airline tickets. I think they knew someone got in, and that my number was compromised, so they had the flags at the ready. I'll be keeping my eye on the news to see if anything goes public.

Today I took my car in for regular maintenance. This was supposed to be done last week, but the time it was going to take was longer than we expected, so we had to reschedule. That's leads us to this morning, where I have an appointment for 9:00, for a three hour job. Claire and I drop off the car, then take the bus to the mall to pick up some things. By 12:30, we've still not heard anything from the shop, but we head back anyway. Arriving at 1:00 (four hours after the car was dropped off), we talk to the service manager, and it seems that according to their schedule, I wasn't expecting my car back until 4:00. That makes no sense to me, since I left it there at 9. They hadn't even started doing the work. That actually turned, somewhat, into a lucky circumstance, since I could then take my car home now, without disrupting the work. I have another appointment for next week, 8:00. It is in my file that the work is to be done before 10:00. I've also been given a free oil change in the future. So at least they're trying to do right by me. I'm frustrated, but in about a half-hour I get on the bike, so I'll work things out there.

How has your day been?



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[info]dhutchings
2008-01-26 08:10 pm UTC (link)
I took the Jetta in for more fuel float work. It wasn't properly calibrated when the put the new one in last week. It should be now. But they said it would take an hour and a half, and even though 4 of their service guys were sick and they only had two guys working on a busy Saturday, they got it done in just over an hour and a half. They even offered to wash the car for me.

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[info]dwilton
2008-01-28 03:43 pm UTC (link)
Good work by VW. We'll see how things turn out next week. All I want is the scheduled maintenance, so the damn light turns off.

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[info]mjdaley
2008-01-26 08:39 pm UTC (link)
How fun... credit card fraud! I'm glad to hear that they got things worked out for you without too much hassle. Airline tickets seem like a remarkably stupid thing to buy with a stolen credit card, given that they are so easily traceable.

The car story is also mildly enraging. It's nice that they gave you a free oil change, post hoc, but still... oil changes aren't all that expensive. Time is. It's the one thing you can never get more of.

My day has been okay. Did some work on rabies simulations this morning, some endurance work on the bike this afternoon (tomorrow is the Climbing DVD, which I'm looking forward to) and, after dinner, I might even get a bit of shredding in.

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[info]dwilton
2008-01-28 03:48 pm UTC (link)
I'd like to see the fraud model that they're using to detect suspect purchases. I worked a bit with the fraud group at CTFS, so I know that they have some interesting triggers. There isn't anything necessarily out of habit with the fraudulent purchases, so either they know that the sites used are known for having lots of fraud go through them, or BMO already knew my account was compromised, and they were at the ready.

The car stuff was frustrating, but it was a matter of miscommunication. I'm not going to become a raving lunatic over it. The situation was explained, he apologized, tried to give me something for my time, and we'll try again in the future.

Hope the Climbing DVD was fun and/or hard.

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[info]mjdaley
2008-01-28 04:18 pm UTC (link)
Yeah, there is never any benefit to becoming a raving lunatic. Ever.

I'd also be quite interested to see how the fraud modelling works. Any type of mathematical modelling absolutely fascinates me (good thing it's my day job!) and this problem seems enormously complex. So many variables... how do you make sense of it all? It's rather obvious that you need both damn good selectivity and specificity or the system would be worse than useless.

The Climbing DVD was awesome, as usual. My legs are so sore today that I'm having trouble walking... and it feels great!

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